Payment for items is due at time of sale, via Paypal. NY state residents will have 8.875% sales tax added to their orders automatically at check out.
Method: I ship via USPS first class mail with delivery confirmation, tracking, and insurance.
Packaging: All jewelry is shipped in a small box hand-stamped with my logo, and tied with a ribbon. If it says so in the listing, it will also come with a polishing swatch and a care card. I'm also happy to include any personal notes! I do not include any paper receipt, so please keep your Etsy emails for your financial records.
Address: I print my shipping labels directly from your order, so please verify your address before finalizing the purchase. If you check out with the wrong address and the package is returned to me, I will send you a new shipping invoice and then re-ship.
At this time I can only ship domestically within the USA. For International customers, please go to my Etsy shop where I am able to ship worldwide.
Upgrades: I also offer Priority Mail, which will ship within the usual 5 day window unless we have made other arrangements.
REFUNDS AND EXCHANGES:
Exchanges: If you are unsatisfied with your item, please contact me and I will be happy to exchange it. You will pay for shipping from your end, and I will pay from mine. If a ceramic item arrives broken, please send me a photo of the broken item in the box *immediately* and I will send you a replacement for no charge.
Repairs: Repairs of broken chain, re-sizing rings etc are available for a materials fee + shipping cost. Occasionally there are chains with defaults in the links which can snap through no mistreatment. If your necklace chain breaks within the first 2 weeks of wear, I will replace it at no cost.
Custom Items: Custom orders are not returnable or exchangeable. This includes any engraving, custom carvings or etchings, very long or very short necklaces in custom lengths, or any adjusted standard designs (cropping a dog's tail etc).
I want you to be happy with your purchase, so if you have any problems, feel free to contact me and we will work something out.
Your privacy is important to me. I promise to only ever use your contact info to communicate with you about your order, and to fulfill your order.